FLSA Status: Non-Exempt
Job Summary: Provides excellent customer service by building enduring relationships, selling, communicating, and referring products to meet customer needs while maintaining efficient and accurate transaction processing. Responsible for the performance of, but not limited to, the below-listed duties.
Reports to: Local Manager
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Job Education & Experience:
- High School diploma or equivalent
- Minimum of two years Teller experience
- Customer service experience preferred
- Relevant computer skills
Job Competencies:
- Self-driven, self-motivated
- Willingness to work flexible hours
- Willingness to learn and explore other opportunities
- Ability to strategically problem solve
- Ability to self-direct
- Organizational skills
- Accuracy and attention to details
Main Duties & Responsibilities:
- Greets and offers to assist customers and potential new customers as they enter the branch utilizing Bank Service Standards.
- Answers incoming phone calls and assist customer as needed.
- Accepts and processes deposits, withdrawals, and loan payments ensuring accurate posting.
- Assist customer with processing transactions – such as cashing checks and selling cashier checks.
- Balances cash drawer daily.
- Open and process new accounts including Checking, Savings, and Certificate of Deposits.
- Identify and offer or refer cross-selling opportunities.
- Remain current on all policy, regulatory and procedural changes.
- Assist loan officer with various duties related to initiating, processing, and closing loans.
- Work to establish rapport with customer in order to become their primary financial consultant and assist customers in reaching their financial goals.
- Remain knowledgeable of all bank products and services and be able to communicate to customers about features and benefits. Be aware of competition and be prepared to compare bank products and services with competitors.
- Assist management in whatever duties he/she deems necessary for the bank to perform most efficiently.
- Participate in training and cross training employees.
- Responsible for complying with BSA policies and procedures.
- Other duties as assigned
The above-listed responsibilities are not intended to be all-inclusive of job duties, but rather a list of the major duties and responsibilities associated with the particular position.