Update Posted: March 22, 2021
Subject Line: 2021 Economic Impact Payment
According to the IRS, the next batch of checks and debit cards are being mailed the week of March 22nd. Please continue to use the Get My Payment tool on the IRS website to track you stimulus payment.
EIP Checks/Cards. Be on the lookout for paper checks that may be presented from the next round of Economic Impact Payments (EIP). IRS announced yesterday the next batch of checks and debit cards are being mailed this week with a March 24 payment date. If you’re getting questions from customers who were expecting, but have not received, their EIP by direct deposit, IRS encourages you to pass along a link to the Get My Payment tool on their website.
Update Posted: March 15, 2021
Subject Line: 2021 Economic Impact Payment
According to the Federal Reserve, US Treasury, and IRS, the third round of economic impact payments to more than 100 million eligible Americans is expected the week of March 15th. Additionally, payments to more than 140 million Americans will occur during the next three weeks.
The banking industry is working closely with the Treasury Department to help eligible Americans receive those payments quickly, securely and safely during this challenging time.
Here are ways you can get more information on your Economic Impact Payment and the resources available to you:
- According to the IRS the scheduled payments will begin on March 17th. Please note that paper checks and pre-paid debit cards will be issued later in the month.
- The best way to see how and when your payment will be delivered is to check the IRS Website.
- Our Online Banking, Mobile Banking, and Telephone Banking are all quick and easy ways to check for incoming deposits on your account balance.
- Beware of scams- The IRS will not call, email, or text you for personal or bank account information. We urge you to be on the lookout for these fraudsters. If you have any questions or concerns, please do not hesitate to contact our Solution Center at 833-732-8351.
We are expecting extremely high call volume. It may take longer than normal to connect with the Solution Center.
Due to the stimulus payments, we expect higher than normal call volume. Based on this information, we recommend that you use Online Banking or Telephone Banking to see if your payment has been posted. You can register for online banking here or call (833) 732-8351 and choose option 1 to set up Telephone Banking. You are always welcome to call and check your account, and we are always happy to serve you.
Try our newest chat feature, Conversations! Here you can ask a Solution Center Representative about any transactions you might see in your accounts or about the status of your stimulus deposit. Once a conversation has begun, customers will be notified of an approximate response time and will receive another notification when the Solution Center Representative has sent a response. It's safe, it's secure, and you chat with a real person. Best of all, Conversations is already built into your account. You can access it on your phone, tablet, or computer.