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Coronavirus (COVID-19) Update

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Planters First Bank Preparedness Plan: Current Concern: Coronavirus (COVID-19)

Updated Posted: July 12, 2021
Subject Line: Latest Update from Planters First Bank

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Advance Child Tax Credit Payments

As part of the American Rescue Plan Act, the U.S. Federal Government is offering advance payments of the Child Tax Credit (CTC) to eligible families. Eligible families should visit IRS.gov/childtaxcredit2021 to provide the IRS with the most-up-to date bank account information to avoid the potential for incorrect or delayed payment delivery.

Publication 5534, 2021 Advance Child Tax Credit Payments (PDF)

Publication 5534-B, Advanced Payments of the 2021 Child Tax Credit - The Basics (PDF)

Don’t Fall for Tax Scams About the Child Tax Credit (Youtube Link)

For help in locating more detailed information and answers to your questions, visit IRS.gov/childtaxcredit2021.


Updated Posted: June 15, 2021
Subject Line: Latest Update from Planters First Bank

IRS Logo
IRS News Release:IR-2021-129

The Treasury Department and the Internal Revenue Service unveiled an online Non-filer Sign-up tool designed to help eligible families who don’t normally file tax returns register for the monthly Advance Child Tax Credit payments, scheduled to begin July 15.

https://www.irs.gov/newsroom/irs-unveils-online-tool-to-help-low-income-families-register-for-monthly-child-tax-credit-payments



For live updates and other COVID-19 related numbers visit the following websites:



Updated Posted: May 25, 2021
Subject Line: Latest Update from Planters First Bank
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Important Notice about the Paycheck Protection Program


The Small Business Administration has notified several trade associations that Paycheck Protection Program funding has been exhausted and that the PPP application portal stopped accepting applications. Based on this information, Planters First Bank is no longer accepting applications. Due to our participation in the latest round of the PPP we are proud to share the we helped 316 small businesses which resulted in $21,493,094.01 of funding. We are honored to serve our small businesses in Middle Georgia, especially during these challenging times. At times like this, going the extra mile is so important to ensuring our community stands strong. Because you put your faith in us, we were able to help a total of 594 Middle Georgia businesses through both rounds of the Paycheck Protection Program (PPP).


Updated Posted: April 20, 2021
Subject Line: Latest Update from Planters First Bank

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#BANKSNEVERASKTHAT
Fraud Prevention Information

Every day, thousands of people fall victim to fraudulent emails, texts and calls from scammers pretending to be their bank. Together with American Bankers Association (ABA), Planters First Bank is working to change that by raising awareness within our communities to prevent fraud. Click to learn more.


Updated Posted: April 19, 2021
Subject Line: Latest Update from Planters First Bank

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Podcast Feature: Innovating During COVID

Dan Duchnowski from Planters First Bank on "How COVID has changed the way community banks approach marketing and digital banking."

Link to iTunes

Link to Spotify


Updated Posted: March 29, 2021
Subject Line: Latest Update from Planters First Bank

Lobbies Open


Planters Bank reopened for walk-in lobby service this week. We're taking extra precautions to make our offices safer for all. Plus, we are still offering digital and contactless options for those more comfortable staying home.


Updated Posted: March 22, 2021
Subject Line: Latest Update from Planters First Bank

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According to the IRS, the next batch of checks and debit cards are being mailed the week of March 22nd. Please continue to use the Get My Payment tool on the IRS website to track you stimulus payment.

EIP Checks/Cards. Be on the lookout for paper checks that may be presented from the next round of Economic Impact Payments (EIP). IRS announced yesterday the next batch of checks and debit cards are being mailed this week with a March 24 payment date. If you’re getting questions from customers who were expecting, but have not received, their EIP by direct deposit, IRS encourages you to pass along a link to the Get My Payment tool on their website.

We are expecting extremely high call volume. It may take longer than normal to connect with the Solution Center.

Due to the stimulus payments, we expect higher than normal call volume. Based on this information, we recommend that you use Online Banking or Telephone Banking to see if your payment has been posted. You can register for online banking here or call (833) 732-8351 and choose option 1 to set up Telephone Banking. You are always welcome to call and check your account, and we are always happy to serve you.

Try our newest chat feature, Conversations! Here you can ask a Solution Center Representative about any transactions you might see in your accounts or about the status of your stimulus deposit. Once a conversation has begun, customers will be notified of an approximate response time and will receive another notification when the Solution Center Representative has sent a response. It's safe, it's secure, and you chat with a real person. Best of all, Conversations is already built into your account. You can access it on your phone, tablet, or computer.


Updated Posted: March 15, 2021
Subject Line: Latest Update from Planters First Bank

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According to the Federal Reserve, US Treasury, and IRS, the third round of economic impact payments to more than 100 million eligible Americans is expected the week of March 15th. Additionally, payments to more than 140 million Americans will occur during the next three weeks.

The banking industry is working closely with the Treasury Department to help eligible Americans receive those payments quickly, securely and safely during this challenging time.

Here are ways you can get more information on your Economic Impact Payment and the resources available to you:

  • According to the IRS the scheduled payments will begin on March 17th. Please note that paper checks and pre-paid debit cards will be issued later in the month.
  • The best way to see how and when your payment will be delivered is to check the IRS Website.
  • Our Online Banking, Mobile Banking, and Telephone Banking are all quick and easy ways to check for incoming deposits on your account balance.
  • Beware of scams- The IRS will not call, email, or text you for personal or bank account information. We urge you to be on the lookout for these fraudsters. If you have any questions or concerns, please do not hesitate to contact our Solution Center at 833-732-8351.

We are expecting extremely high call volume. It may take longer than normal to connect with the Solution Center.

Due to the stimulus payments, we expect higher than normal call volume. Based on this information, we recommend that you use Online Banking or Telephone Banking to see if your payment has been posted. You can register for online banking here or call (833) 732-8351 and choose option 1 to set up Telephone Banking. You are always welcome to call and check your account, and we are always happy to serve you.

Try our newest chat feature, Conversations! Here you can ask a Solution Center Representative about any transactions you might see in your accounts or about the status of your stimulus deposit. Once a conversation has begun, customers will be notified of an approximate response time and will receive another notification when the Solution Center Representative has sent a response. It's safe, it's secure, and you chat with a real person. Best of all, Conversations is already built into your account. You can access it on your phone, tablet, or computer.


Updated Posted: February 1, 2021
Subject Line: Latest Update from Planters First Bank

Remain cautious! Beware of Coronavirus (COVID-19) related scams & Census Bureau scams.

A compilation of tips and recommendations from Planters First Bank and its partners on ways to stay safe online, as well as how to avoid cyber threats and scams during this pandemic.

Avoiding Cyber Threats and Scams:

Security Tips for Remote Workers: NCSA’s Security Tips for Remote Workers

Government Assistance and Resources:

Always beware of scams using fear/intimidation, trickery, urgency, or disinformation related to the Coronavirus (COVID-19) to attempt to steal your sensitive, personal, or account information. Watch out for strange calls, emails, texts or websites that look like they are coming from legitimate businesses or government agencies asking for information like SSN, usernames/passwords (login info), account numbers, credit or debit card numbers, PINs, etc. Planters First Bank will never request such information through email/text/outbound calls. Always check your account statements for official websites and customer service numbers and call those numbers directly rather than giving out information over the phone/email/text.

Please be reassured that Planters First Bank is taking the necessary steps to avoid potential disruptions of service to our customers. Planters First Bank continues to monitor the situation using information from trusted sources, including the Center for Disease Control (CDC), the World Health Organizations (WHO), banking agencies/regulators, and state/local health agencies. While it is impossible for anyone to predict the spread of the Coronavirus and fully understand its impact, it does not alter our focus on continuing to serve you.


Updated Posted: January 2, 2021
Subject Line: Latest Update from Planters First Bank

Dear Valued Customer,

Due to increased COVID-19 cases throughout our communities, we are limiting our banking center lobbies to appointment only beginning on January 4, 2021. Our Drive Thru locations and Solution Center will be available during normal business hours. Please continue to use our great digital services such as Online Banking, Mobile Banking, Mobile Deposit, Bill Pay, SecurLock Equip, etc. AND most recently, we introduced Video Banking.


General Availability:

  • Bank Branch Locations – Drive-thru and scheduled appointments.
  • Solution Center – Available at (833) 732-8351
  • Telephone Banking – Available at (833) 732-8351
  • Online & Mobile Banking – Available at www.bankplanters.com and in your App store.
  • Video Banking - Available at www.bankplanters.com and in your App store.

Self-service tools are available.
We encourage you to use online banking and mobile banking options for your everyday banking needs. Through these channels, you can check balances, transfer funds, deposit checks, pay bills, or find the nearest ATM. Our Solution Center team can help you activate (or help you use) your digital banking services, by calling: (833) 732-8351


Updated Posted: December 30, 2020
Subject Line: Latest Update from Planters First Bank

Attention Customers:
As of 12/30/20 11:50 am- Logins and syncs for Online & Mobile Banking are fully operational and have maintained as such since around 11:40 am. Our teams are proactively reviewing any additional changes that we can make to ensure we remain stable.


Updated Posted: December 30, 2020
Subject Line: Latest Update from Planters First Bank

Attention Customers:
As of 12/30/20 7:00 am - We are experiencing Issues regarding our Planters Bank Online & Mobile Banking.
Some of you may be experiencing issues signing in and/or syncing at this time with online banking. This is due to the amount of people attempting to check their accounts for stimulus deposits which has created an extensive amount of load on our systems. Additionally, the Solution Center is experiencing a significant increase in call volume due to this login issue. The team is doing their best to assist and we’re working to add additional resources.

Thank you for your continued patience as we work through the process of scaling the systems to the extraordinary demand levels we are seeing. Please know that we are working diligently with our partners. We realize that our digital channels are the cornerstone of keeping you informed about your finances. That is why we are working around-the-clock to ensure your online experience is returned to normal.

You may continue to use our website at www.bankplanters.com through your phone's browser or a computer, to access your account. If you need help or have any questions, please give us a call.


Updated Posted: December 21, 2020
Subject Line: Latest Update from Planters First Bank

Attention Cordele Customers:
With an effort to continue to support our customers and employees during this time of heightened health concerns, our Cordele Branch Lobby is closed until further notice. Drive-thru services will continue to be available.

Try our new Video Banking service today! For a Better Banking Experience use Video Banking by Planters Bank to:

  • Open a deposit account, just like you could in a branch.
  • Change your address, phone number, and update other account information.
  • Get help enrolling in Online Banking.
  • Share your screen with us if you need help navigating one of our digital banking tools.
  • Sign documents.
  • And of course, get answers to all of your banking questions.

Locate our Video Banking icon at the right of your screen when visiting any page of our website at www.bankplanters.com. To connect with our Solution Center about your banking questions, please call Toll-Free at (833) 732-8351 (833.PFB.TEL1).


Updated Posted: December 1, 2020
Subject Line: Latest Update from Planters First Bank

We are currently following the latest updates from the CDC in regards to COVID-19. For your safety and that of our banking team, please visit our Drive-Thrus for your in-person transactions or through our new Video Banking service if you are experiencing flu-like symptoms such as a fever, coughing, and shortness of breath.


Use Video Banking by Planters Bank to:

  • Open a deposit account, just like you could in a branch.
  • Change your address, phone number, and update other account information.
  • Get help enrolling in Online banking.
  • Share your screen with us if you need help navigating one of our digital banking tools.
  • Sign documents.
  • And of course, get answers to all of your banking questions.

Click the link below to get started, or locate our Video Banking icon at the right of your screen when visiting any page of our website. Please note that the software is not available for use on Internet Explorer - you will need to use Google Chrome, Firefox, Safari.

Click to start a Video Banking Session


Updated Posted: October 13, 2020
Subject Line: Latest Update from Planters First Bank

Attention Hawkinsville Customers:
To help protect the health of our customers and our employees we have CLOSED our HAWKINSVILLE BRANCH. We are planning to reopen on Monday, October 19, 2020. Please note that our location on 129 Broad Street is Open during normal business hours. This location has been setup to offer Drive Thru and walk in traffic. If you have any questions, 833.PFB.TEL1 (833.732.8351) or email us at info@bankpfb.com.

Click here to review Branch Visit COVID-19 Procedures.

Bank Branch Locations:
General availability at most locations. At this time our Hawkinsville, Fitzgerald & Pineview Branches are serving customers through Drive-Thru Banking only.

Self-service tools are available: If you don’t feel comfortable coming to our branch and/or prefer to bank remotely please note that we have some great digital solutions such as Online Banking, Mobile Banking, Mobile Deposit, Bill Pay, SecureLock Equip, External Transfers, SecureLock Equip, Consumer Deposit Application, and Consumer Loan Application.


Updated Posted: August 24, 2020
Subject Line: Latest Update from Planters First Bank

Attention Cordele Customers:
With an effort to continue to support our customers and employees during this time of heightened health concerns, we are closing our Cordele Branch Lobby until September 8th. Please note that we will offer onsite meetings by appointment only and our Drive Thru will remain open. To schedule an appointment please contact us at 833.PFB.TEL1 (833.732.8351) or email us at info@bankpfb.com.

General Availability:

  • Bank Branch Locations – General availability at most locations. Our Fitzgerald & Pineview Branches are serving customers through Drive-Thru Banking only. Click here to review Branch Visit COVID-19 Procedures.
  • ATM Locations - Our ATMs remain available 24/7 for cash withdrawals and to view balances. To avoid foreign ATM service charges, click here for a list of service charge FREE ATM locations.
  • Solution Center – Available at 833.PFB.TEL1.
  • Online & Mobile Banking – Available at www.bankplanters.com and in your App store.
  • Telephone Banking – Available at 833.PFB.TEL1. Through this service, you can access important information about your account(s) 24/7.

Updated Posted: July 20, 2020
Subject Line: Latest Update from Planters First Bank

Please know that we remain committed to the health and safety of our customers, employees, and community and because of this we’ve adopted the Georgia Safety Promise. To learn more about the Georgia Safety Promise, please click here. Below you’ll find important information about our branch lobbies along with other ways you can bank with Planters Bank.

As many of you know, our Lobbies are open, but we highly encourage our customers to utilize Drive-Thru Banking, ATM Locations, Online & Mobile Banking, and calling our Solution Center if you do not require direct access with our staff.

This will help us to keep our customers, visitors, and employees safe.

Branch Visit COVID-19 Procedures


General Availability:

  • Bank Branch Locations – General availability at most locations. Our Fitzgerald & Pineview Branches are serving customers through Drive-Thru Banking only.
  • ATM Locations - Our ATMs remain available 24/7 for cash withdrawals and to view balances. To avoid foreign ATM service charges, click here for a list of service charge FREE ATM locations.
  • Solution Center – Available at 833.PFB.TEL1.
  • Online & Mobile Banking – Available at www.bankplanter.com and in your App store.
  • Telephone Banking – Available at 833.PFB.TEL1. Through this service, you can access important information about your account(s) 24/7.

Updated Posted: July 6, 2020
Subject Line: Latest Update from Planters First Bank

Planters Bank remains committed to our customers and that’s why we’ve taken several steps to ensure you can easily conduct your banking whenever and wherever you prefer. As restrictions continue to evolve, please know that we are closely monitoring the situation and will do what’s best to protect our customers and employees. Specifically, we’ve added Personal Protective Equipment (PPE) to our branch locations, and we’ve implemented several procedural changes to ensure the safety or our customers and employees.

General Availability:

  • Bank Branch Locations – General availability at most locations. Our Fitzgerald & Pineview Branches are serving customers through Drive-Thru Banking only.
  • ATM Locations - Our ATMs remain available 24/7 for cash withdrawals and to view balances. To avoid foreign ATM service charges, click here for a list of service charge FREE ATM locations.
  • Solution Center – Available at 833.PFB.TEL1.
  • Online & Mobile Banking – Available at www.bankplanters.com and in your App store.
  • Telephone Banking – Available at 833.PFB.TEL1. Through this service, you can access important information about your account(s) 24/7.

Self-service tools are available: If you don’t feel comfortable coming to our branch and/or prefer to bank remotely please note that we have some great digital solutions such as Online Banking, Mobile Banking, Mobile Deposit, Bill Pay, SecureLock Equip, External Transfers, SecureLock Equip, Consumer Deposit Application, and Consumer Loan Application.


Updated Posted: June 8, 2020
Subject Line: Latest Update from Planters First Bank

Dan Speight

Planters First Bancorp CEO, Dan Speight, featured on a recent interview with PYMNTS.com. In their latest discussion with Karen Webster, Ingo Money CEO Drew Edwards and Planters First Bancorp CEO Dan Speight said that in Georgia, where both make their homes, consumers are rediscovering an appetite for dining out again.

“… restaurants are beginning to open, people are going about their business” and dining out again, Speight said.

Edwards, who is based in Atlanta, said restaurants there are reopening with masked wait staff and a lot of customer preference for outdoor dining. And he said that further south, “my wife just came back from the beach in Florida, and she said everything is packed. Nobody in the restaurants have masks on — none of the waiters have masks on. There is just a rash of irrational exuberance down there.”

But that’s not happening nationwide, according to Brian Hassan, co-founder and co-CEO of Kickfin, which works with restaurants on payment solutions, and Stephen DeSousa, CEO at Broadway Hospitality Group, which represents 14 Massachusetts and Rhode Island eateries. They joined the discussion and said that restaurant reopenings in the pandemic-hit Northeast and West Coast are progressing more slowly.

Click here to view the complete discussion.


Updated Posted: May 18, 2020
Subject Line: Latest Update from Planters First Bank

Planters Bank remains committed to our customers, associates, and community during this time of uncertainty, and we are hopeful for brighter days ahead. As restrictions improve, we’re closely monitoring the situation, and we’re working diligently to prepare our branch locations so we can safely serve our customers. Although we haven’t set a definitive date to open branch lobbies, we are still offering drive-thru Banking and appointments to our customers.

Additionally, we have some great digital solutions such as Online Banking, Mobile Banking, Mobile Deposit, Bill Pay, SecureLock Equip, etc. AND most recently, we introduced a consumer deposit application and consumer loan application on our website. We look forward to seeing you in the near future.

General Availability:

  • Bank Branch Locations – Drive-thru and scheduled appointments.
  • Customer Service Team – Available at 800.684.8118
  • Online & Mobile Banking – Available at www.bankplanters.com and in your App store.
  • Telephone Banking – Available at 877.455.8814

Self-service tools are available.

We encourage you to use online banking and mobile banking options for your everyday banking needs. Through these channels, you can check balances, transfer funds, deposit checks, pay bills, or find the nearest ATM. Our Customer Service team can help you activate (or help you use) your digital banking services, by calling: (800) 684-8118.

We also offer Toll-free Telephone Banking at 877.445.8814. Through this service, you can access important information about your account(s) 24/7. If you haven’t enrolled previously and want to learn more, please contact our Customer Service team at 800.684.8118.


Updated Posted: May 11, 2020
Subject Line: Latest Update from Planters First Bank

Important Notice about the Paycheck Protection Program

As you are likely aware, the guidance that governs Paycheck Protection Program (PPP) loans continues to evolve. We are working to stay informed of current PPP guidance from the SBA and U.S. Treasury Department and it is important that you do the same. We are sending this communication to you because we’d like to share some important information. You will recall that your PPP loan application required a good faith certification that “the uncertainty of current economic conditions makes this loan request necessary to support the ongoing operations of the applicant.” The SBA has established a short period of time (i.e., a “safe harbor”) for PPP applicants and borrowers to repay their PPP loan in full without being subject to liability regarding this good faith certification. The deadline to repay the funds is on or before May 14, 2020. The reason this “no questions asked” period is being offered is to provide relief for applicants who applied for or received a PPP loan based on a misunderstanding or misapplication of the standards regarding this certification.

Based on information from the SBA, it is our understanding that the SBA intends to provide additional guidance on how it will review this certification prior to May 14, 2020. Although we are hopeful additional guidance will be issued soon, it has not been provided to date. We recommend that you be on the lookout for this additional guidance to help ensure that your PPP loan is in compliance with all applicable laws, guidance and standards. If you’d like to learn more about the guidance related to the safe harbor with respect to the necessity certification please visit the SBA Website or click here.

As your bank we felt it was important to share this deadline with you. However, it is your obligation to make a decision with regard to your need for a PPP loan. If you should have any questions with regard to your PPP loan and your eligibility for the same, we encourage you to speak with your legal counsel. Thank you for banking with Planters Bank.


Updated Posted: May 8, 2020
Subject Line: Latest Update from Planters First Bank

Important Notice about the Paycheck Protection Program

We are honored to serve our small businesses in Middle Georgia, especially during these challenging times. At times like this, going the extra mile is so important to ensuring our community stands strong. Because you put your faith in us, we were able to help 278 Middle Georgia businesses through the Paycheck Protection Program (PPP). Below you’ll find a full recap of our PPP statistics. Planters Bank remains committed to our customers, and we’re here to help if the coronavirus has had a major impact on your business. We will continue to work with you based on your unique situation and encourage you to contact your local banker to discuss your options.

PPP Program

Thank you for entrusting Planters Bank with your Paycheck Protection Program (PPP) loan. We're thankful for your relationship, and we want to be your primary financial institution. If you have relationships with other financial institutions, please consider Planters Bank. We have excellent bankers and exceptional products that are ready to meet your needs. Additionally, we pride ourselves on referrals. Many of our new customers are referrals, and we ask that you consider sharing your positive experience with others who may be looking for a better way to bank.

Now that you've been approved, you're probably thinking about the forgiveness component of your PPP loan. I'm happy to say, that makes two of us. We've been closely monitoring the SBA and US Department of Treasury to determine the appropriate next steps in the forgiveness process. At this point, we've created the following Q&A based on information that we've pulled from multiple credible sources. Although final guidance has not been issued by the SBA and US Department of Treasury, this will provide a basic understanding of the forgiveness process.


Updated Posted: April 22, 2020
Subject Line: Latest Update from Planters First Bank

Planters Bank will continue serving our customers with Drive-Thru Services and Scheduled Appointments. We are closely monitoring the situation and will re-open our branch lobbies in the near future when we feel it’s safe for our customers and our team members. The health and safety of our community is our priority. We offer great tools such as online banking, mobile banking, and a 24-hour telephone banking system that should assist you during this unprecedented time.


Updated Posted: April 16, 2020
Subject Line: Latest Update from Planters First Bank

Important Notice about the Paycheck Protection Program

On April 16, 2020, the SBA announced on its website that it is unable to accept new applications for the Paycheck Protection Program (PPP) because the funding had been allocated.

Planters Bank remains committed to our customers and we’re here to help if the coronavirus has had a major impact on your business. We will continue to work with you based on your unique situation and encourage you to contact your local banker to discuss your options.

If you had a PPP loan application pending with us, we will be sending you an email as soon as possible if we were unable to process and submit your loan application to the SBA before PPP was suspended. If your application was submitted to the SBA prior to the suspension of PPP but is returned by the SBA for any reason we will also communicate this with you.

To assist existing applicants, we will continue to work on PPP applications that have already been received so that they can be prepared to be processed, to the extent possible, should additional funds be allocated to PPP and the SBA resume accepting applications.

In order to focus our resources on these existing applications, Planters Bank is currently not accepting new PPP applications. However, we cannot guarantee that these existing applications will be accepted. Please remember, applications to participate in PPP are subject to confirmation and review of payroll and financial information as well as SBA approval. Should Congress authorize additional funding and reinstate the PPP we will consider accepting new applications.

Please know that we are your hometown bankers and we’re here to help.


Updated Posted: April 2, 2020
Subject Line: Latest Update from Planters First Bank

As many of you know, Governor Kemp has issued a Shelter-in-Place order for Georgia, which goes into effect on Friday, April 3rd. Although this order impacts most businesses, it does not include the banking industry. According to the Department of Homeland Security, the banking industry is considered a critical infrastructure industry. Therefore, Planters Bank will continue to remain open for business. Although we’ve closed our lobbies as a way to protect our customers and employees, our Drive-Thru will remain open, and our bankers will remain ready to assist over the phone and by appointment. You can contact your banker directly or dial 800.684.8118 to contact your local branch.

We will continue to monitor the situation and send updates as more information becomes available.


Updated Posted: March 31, 2020
Subject Line: Latest Update from Planters First Bank

Dan Speight Photo


Planters First Bancorp CEO, Dan Speight shared his insight regarding the CARES Act and the Paycheck Protection Act on The Bill Shanks Radio Show.

To hear Dan's interview please click here.

ESPN logo


Updated Posted: March 17, 2020
Subject Line: Latest Update from Planters First Bank

CautionPlanters Bank remains committed to our customers, associates, and community during this time of uncertainty. To help protect the health of our customers and employees, we are closing our branch lobbies effective Wednesday, March 18, 2020. Our drive-thru locations will remain open, and as needed, we’ll set up in-person meetings at your preferred branch location. To schedule a meeting, please contact your banker directly or call your local branch at 800.684.8118. Please note that we offer some great tools such as online banking, mobile banking, and a 24-hour telephone banking system that should assist you during this unprecedented time.

General Availability:

  • Bank Branch Locations – Drive-thru and scheduled appointments.
  • Customer Service Team – Available at 800.684.8118
  • Online & Mobile Banking – Available at www.bankplanters.com and in your App store.
  • Telephone Banking – Available at 877.455.8814

Help is available.

If the Coronavirus known as COVID-19 has caused you financial difficulties, we’re here to help. Our team of bankers is committed to working with our customers to help reduce financial stress during this unprecedented time. Please contact your local branch staff, your dedicated banker, or our Customer Service team at 800.684.8118 to learn more.

Self-service tools are available.

We encourage you to use Online Banking and Mobile Banking options for your everyday banking needs. Through these channels, you can check balances, transfer funds, deposit checks, pay bills, or find the nearest ATM. Our Customer Service team can help you activate


Coronavirus Q&A

To protect our customers and our staff. The coronavirus is spreading at an unprecedented pace and because of this we want to keep you and our staff safe. Although our lobbies are closed, we’re still available to assist through our Drive Thru’s, individual appointments, and over the telephone.
Our drive thru’s are open during normal business hours and we’re happy to meet with you in person but request that you schedule an appointment. Click to find branch or ATM.
You can also call us during normal business hours. Our general 800 number is 800.684.8118. We also offer toll-free telephone banking at 877.445.8814, online banking, and mobile banking. Click to learn more.
If you’d like to open a deposit account, please contact us at 800.684.8118. A personal banker will be happy to assist.
This depends on your situation. Please contact us at 800.684.8118 to discuss specifics.
We are cleaning all hard surfaces multiple times throughout the day. With that said, we recommend that you take additional precautions such as using hand sanitizer, washing your hands, etc.. when interacting with anyone or a shared space. Hand Sanitizer is available within our branches.
No. We will never request this information through email, text, or outbound calls. Unfortunately, fraudsters are using the pandemic to take advantage of people. If you receive something that isn’t from a legitimate source or doesn’t appear to be legitimate, please disregard or call the correct source to verify.
Yes. The Small Business Administration is offering low interest loans to small businesses impacted by the Coronavirus. Please visit, www.sba.gov/disaster to learn more.

AND

The Federal Government is also working to implement additional funding resource channels through the SBA. We at Planters First Bank can help you navigate through these programs and talk through in house lending options.
We are sending regular communications through email, Facebook and on our website. If you haven’t already, please subscribe to our Facebook page. Also, please provide your current email address and phone number so we can verify this is current.
We are sending regular updates through email, Facebook, and posts on our website. Also, please check you junk/spam folders to see if these communications are being stopped by your email provider.
You can make a payment through our drive thru, mail, night drop, and online/mobile banking.
No, all scheduled transactions are being processed timely and our applications are fully operational.
Since 1933, no depositor has ever lost a penny of FDIC-insured funds. Today, the FDIC insures up to $250,000 per depositor per FDIC-insured bank. An FDIC-insured account is the safest place for consumers to keep their money.
Yes. The FDIC has a team of subject matter experts available to answer your questions.

Please call 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30AM- 5:00PM Monday-Friday.
The Federal Reserve System has and will continue to meet the currency needs of banking customers. Be assured that sufficient resources are available to handle customer needs. Keep in mind, the safest place for your money is inside a bank. Banks will continue to ensure that their customers have access to funds either directly or electronically, and inside an FDIC insured bank, your funds are protected by the FDIC.
If you feel ID theft is a concern, or have reason to believe you may be a victim of ID theft, you may place a "fraud alert" on your credit file, by contacting the fraud department at one of the three major credit bureaus for which contact information appears below:

Equifax: 1-800-525-6285; www.equifax.com/; P.O. Box 740241, Atlanta, GA 30374- 0241

Experian: 1-888-EXPERIAN or 1-888-397-3742; www.experian.com/; P.O. Box 9554, Allen, TX 75013

TransUnion: 1-888-909-8872; www.transunion.com/; Fraud Victim Assistance Department, P.O. Box 2000, Chester, PA 19016 You only need to notify one credit bureau.

The one that processes your fraud alert will notify the other two. Those two then must place fraud alerts in your file. Placing a “fraud alert” on your credit file can help prevent a thief from opening new accounts or making changes to your existing accounts. Be aware, however, that placing an alert on your credit file also may prevent you from opening an account unless the bank can contact you and positively confirm your identity and that you are applying for credit. In addition, people who think their personal information has been misused should contact the local police. They also can contact and file a complaint with the Federal Trade Commission by phone at 877-IDTHEFT or 1-877-438-4338 or TDD 1-866-653-4261 or on the Internet at www.identitytheft.gov/ . As always, protect your Social Security number, bank account and credit card numbers, and other personal information, especially in response to unsolicited requests from strangers. Fraudsters may try to trick you into divulging personal information, or they may steal sensitive mail or documents from homes and offices.

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